Managed IT &
Cyber Security Services

Managed IT & Cyber Security Services by Grand Rapids Tech

Grand Rapids Tech offers comprehensive, enterprise-grade cyber security and IT support solutions that are affordable for businesses of all sizes. Our Managed IT & Cyber Security Service Plans designed to minimize downtime, reduce IT-related costs, and enhance the security of your business.

Cyber security is crucial for businesses of all sizes. Our plans include advanced security measures to protect against data breaches, malware, and other cyber threats. We provide 24/7 monitoring, rapid incident response, and tailored security protocols to ensure your business remains secure.

Why Choose Grand Rapids Tech?

1. Cost Efficiency: Eliminate unpredictable costs associated with per-visit tech support. Our fixed monthly rate ensures you have a clear and manageable IT budget.
2. Reduced Downtime: Proactive monitoring and maintenance prevent common issues before they disrupt your business operations.
3. Enhanced Security: Protect your business from data breaches and cyber threats with robust security measures tailored to your needs.
4. Scalability: As your business grows, our services scale with you, ensuring continuous support and security.

Importance of Cyber Security

Cybersecurity is more critical than ever, with 2023 seeing a 72% increase in data breaches compared to 2021. The average cost of a data breach in 2024 was $4.88 million, highlighting the financial impact of cyber threats. Email remains the most common vector for malware, with 35% of malware delivered via email in 2023. These facts underscore the necessity of robust cybersecurity measures to protect sensitive data and maintain business continuity.

Attack Vectors and Protection Layers

The image on the right illustrates the various attack vectors and protection layers that Grand Rapids Tech offers; from firewall protection and intrusion detection systems to endpoint security and data encryption, our multi-layered approach ensures comprehensive coverage against potential threats.

The video below is a brief explanation of our Managed IT & Cyber Security Service Plans.

At Grand Rapids Tech, our comprehensive Managed IT and Cyber Security process ensures robust protection for your organization. Here’s a concise overview with key bullet points:

1. Discovery and Assessment:

   • We begin by understanding your existing infrastructure, systems, and security posture.
   • Conduct a thorough Cyber Security Risk Assessment to identify vulnerabilities and risks.
   • Conduct a one time, thorough, internal and external Penetration Test.

2. Proposals and Tailored Solutions:

   • Based on the assessment findings, we propose customized solutions.
   • Tailor our services to address your specific security needs, whether it’s threat management, cloud security, or data protection.

3. Onboarding and Implementation:

   • Seamless transition to our managed services.
   • Implement security protocols, tools, and policies.

4. Continuous, Proactive, and Unlimited, Support, Training, Monitoring, and Maintenance:

   • Our experts monitor security incidents 24x7x365.
   • Regular maintenance ensures optimal performance and timely updates.
   • With unlimited support, your team can call us for any issue.
   • Our Cyber Security Training and Monitoring platform will keep your team members trained and aware of new threats while monitoring for old ones.

5. Leading-Edge Tools and Technologies:

   • We leverage cutting-edge tools for threat detection, response, and prevention.
   • Stay ahead of evolving cyber threats.

6. Comprehensive Reporting:

   • Receive detailed reports on security incidents, trends, and performance.
   • Transparency and insights for informed decision-making.

7. Quarterly vCIO Meetings:

   • Collaborate with our virtual Chief Information Officer (vCIO).
   • Discuss strategy, risk mitigation, and future enhancements.

At Grand Rapids Tech, we’re committed to safeguarding your digital assets and ensuring a resilient cybersecurity posture.

Grand Rapids Tech's Managed IT & Cyber Security Services plans include our Virtual CIO (vCIO) service. This means we keep track of your hardware and software, and we make suggestions on what directions we should take.

We will pay attention to technology trends to ensure your technology remains relevant and up to date.

vCIO Meeting Topics

• How can we make your computers and networks more secure?
• IT budgeting assistance
• IT policy management
• How can we make you more efficient?
• What proprietary software are you using?
• Is there better software available?
• Technology-assisted business process development
• What email service are you using?
• Are we using the right backup and disaster recovery methods?
• Is it time to replace computers?
• Are we using the right networking equipment?
• Is a move to the cloud the right move for you?
• What IT projects do you have and how can we help manage them?
• Are you maintaining compliance?

These meetings can be held virtually or in person if our contact is in the Greater Grand Rapids area.

Monitoring your devices to help us determine whether hardware may be near its end of life, infected with malware, or in the case of corrupted file(s).

Automated cyber security monitoring is also essential to any business. Advanced security tools can detect if someone is attempting a brute force password intrusion and many other attack vectors. Any errors, viruses, or problems we happen to find – we will proactively fix them, often before you notice.

Continuous Monitoring

• Log In attempts
• Critical events on the computer and devices
• Hard drive health
• Free disk space
• Processor usage
• Viruses, and much more

Grand Rapids Tech's Managed IT & Cyber Security Services plans provide hardware and software maintenance and patch management. Technology requires constant maintenance to stay up to date to prevent security vulnerabilities, and software bugs, and analyze end-of-life equipment.

We continuously maintain your network

• Updates and patch management of Operating Systems and other important software to ensure security and prevent problematic patch issues.
•  Software updates for internet browsers, proprietary software, malware and virus definitions, and more.
•  Maintenance of computer and network firmware and hardware.
• Updates of firewall and UTM malware definitions.
• Updates to network and firewall software.
• Blocking of malicious IP addresses, firewall rule adjustments, and firewall threat management configurations.

Grand Rapids Tech's Managed IT & Cyber Security Service plans include Remote IT Support. Most problems can be fixed virtually without requiring an onsite visit. We can remote into your PCs, Servers, and Network Equipment to fix issues– often before you even know there’s an issue.

Need a setting changed? Have PC issues? Network issues? This can be done by a remote technician instantly instead of waiting for us to come onsite.

Notable Features of Remote Support

• Multiple paths of remote access, through our management software suites and through VPN.
• Remote access to PCs, servers, mobile devices, firewalls, wireless access points, switches, UPS/ battery backups, printers, backup appliances, and more.
• Changes to antivirus and sandbox settings.
• Software installation and settings alterations.

Grand Rapids Tech's Managed IT & Cyber Security Services plans can include onsite service but always include discounts for IT projects, security-based projects like cameras, door access control, and more, as well as marketing projects like websites, digital advertising management, and digital marketing services. In rare cases, if we can’t fix it remotely, you will need someone on-site. Generally, we can usually have a tech on site, on the same day. Most companies can’t say that. Our technicians are professional and highly qualified.

Standard business hours are typically Monday-Friday between 8:30 am-5:30 pm, but we can provide emergency support at after-hours rates for clients that need it.

Onsite IT, Network, Marketing, and Security Projects

• IT Network Installation
• Server and Computer Hardware Repairs
• Cabling Installation, Cable Runs, and Patch Cables
• Printer Installation
• Website Design and Development
• Security Cameras
• Door and Access Control
• Phone Service Consulting and Migration Services
• Internet Service Consulting

Need onsite support? Please click the buttons below to contact us!

Onsite and Offsite Backup and Disaster Recovery Part of our Managed IT Services offerings are Backup and Disaster Recovery or BDR. Bad things happen to good people and disasters can strike at any moment. Proper preparation can decrease the chance & prevent data loss. Most companies that lose all of their data go out of business. Don’t let this happen to you!

Features of our BDR Platform

• Remotely managed backups
• Remote monitoring for canceled, and unsuccessful backups
• Low cost per Terabyte pricing model
• Low cost per Terabyte cloud backup model
• Back up computers, servers, cameras, Microsoft 365, and more
• Quarterly BDR testing ensures business continuity in the event of a disaster
• Multiple file versions to restore from
• Multi-version file level and bare metal restoration abilities

Grand Rapids Tech's Managed IT Services plans go beyond old-school antivirus software. We include enterprise-class threat detection, isolation, and remediation for Windows and Mac instead. Using AI and machine learning algorithms, our software protects your business and clients' data better than anything else out there. Detection and protection against ransomware, malware, trojans, rootkits, backdoors, viruses, brute force attacks, and “zero-day” unknown threats.

Core Features of our State-of-the-Art EDR Platform

• Threat hunting, isolation, recovery.
• Windows ransomware rollback.
• Cloud management console.
• Real-time protection against malware and other threats.
• Ransomware, zero-day exploits(via behavioral analysis), phishing protection.
• Brute force RDP, file-less protection.
• Best-in-class threat remediation.

Our SOC Team provides powerful and affordable threat detection and remediation services with 24×7 monitoring and investigations. They hunt down hidden threats based on suspicious activity and past IOCs, reducing dwell time and the potential impact of hidden threats.

CORE FEATURES

• 24×7 Alert Monitoring: As a 24/7 global security operations center (SOC), our team monitors and investigates alerts across customer endpoints day and night, rapidly triaging the most critical threats.

• Threat Hunting: Our SOC Team hunts unseen threats based on past indicators of compromise (IOCs) and suspicious activity observed on endpoints.

• Skilled SOC Analysts: Our team of security experts are accomplished threat hunters and incident responders with decades of combined experience triaging and mitigating complex malware threats.

Grand Rapids Tech is your partner for Managed IT Services, delivering unparalleled device management solutions to businesses in Grand Rapids, MI and beyond. We pride ourselves on providing comprehensive support for various devices, including Android devices, iOS devices, Windows computers, Windows servers, Linux computers, Linux servers, OSX & Mac computers, and more.

Explore Our Advanced Device Management Features

• Security Measures:

  • Activate a siren immediately in case of loss or stolen devices
  • Effortlessly reset passwords on mobile devices
  • Securely wipe and reset mobile devices for data protection
  • Lock mobile devices remotely for added security

• Location Tracking:

  • View the real-time location of mobile devices using GPS technology

• Application Control:

  • Push to uninstall unwanted applications on mobile devices
  • Manage and update applications seamlessly for optimal performance

• User Profiles:

  • Create separate profiles for work and personal use on mobile devices
  • Customize access and permissions based on user roles

• Network Management:

  • Monitor and manage device connectivity for a seamless user experience
  • Ensure secure access to business networks for remote and on-site devices

• Device Diagnostics:

  • Conduct remote diagnostics to identify and resolve issues promptly
  • Proactively address potential hardware or software issues to minimize downtime

• Comprehensive Reporting:

  • Receive detailed reports on device usage, security incidents, and performance metrics
  • Utilize insights to optimize IT strategies and enhance overall efficiency

Count on Grand Rapids Tech to provide cutting-edge device management solutions tailored to the unique needs of businesses in Grand Rapids, Michigan. Secure, optimize, and streamline your IT infrastructure with our reliable services.

Hardware and Software Device Encryption Management

In an age where data breaches and cyberattacks are more prevalent than ever, ensuring the security of your business's sensitive information is paramount. Grand Rapids Tech has emerged as a leader in the field of hardware and software device encryption management, providing comprehensive solutions that protect your data from unauthorized access.

Why Device Encryption Matters

• Data Protection: In today's digital landscape, businesses rely heavily on computers, smartphones, tablets, and other devices to store and access sensitive data. Without encryption, unauthorized individuals can easily access your business's proprietary information, financial records, customer data, and more.
• Regulatory Compliance: Many industries are subject to strict data protection regulations and compliance standards. Non-compliance can result in hefty fines and damage to your company's reputation. Grand Rapids Tech's encryption management solutions help you meet these requirements, whether it's HIPAA for healthcare or GDPR for international data protection.
• Safe Remote Work: In today's remote work environment, employees often use their personal devices to access company resources. Encryption management ensures that sensitive data remains protected on these devices, mitigating the risks associated with remote work and BYOD (Bring Your Own Device) policies.
• Prevent Data Breaches: Data breaches can have devastating consequences for a business, including financial losses and loss of trust from customers and partners. Encrypting devices makes it incredibly difficult for cybercriminals to access and steal your data, reducing the risk of a costly data breach.

How Grand Rapids Tech's Managed IT & Cyber Security Services Help with Device Encryption

• Hardware Encryption: Grand Rapids Tech offers state-of-the-art hardware encryption solutions that protect your data at the device level. These hardware-based encryption methods are highly secure and transparent to users, ensuring minimal impact on device performance.
• Actifile Software Encryption: As an added security measure, Grand Rapids Tech also uses Actifile. Actifile automates data risk assessments, ongoing sensitive data monitoring, and data protection by encrypting sensitive data with AES256 against internal and external threats using Actifile’s easy-to-use SaaS platform.
• Centralized Management: One of the key advantages of Grand Rapids Tech's encryption management solutions is centralized control. We can manage and monitor encryption policies across all devices remotely, making it easy to enforce security protocols and respond quickly to potential threats.

Over 90% of breaches are caused by human error.

Think about it this way- why would a cyber criminal break through the window of your business when your employees could simply let them in the ”main entrance” and welcome them into your network? 

How can I protect my business? A comprehensive cyber security program designed to improve your organization’s security posture by first bulking up your weakest links – your employees – can largely reduce the risks to your organization. Our platform will assess and train your employees to protect your business from within.

Grand Rapids Tech's Cyber Security Training and Monitoring Platform Includes:

• Dark Web Monitoring: We monitor the dark web for you and your employees' breached credentials 24/7/365.
• Continuous Education: Weekly micro-training videos, tests & monthly security newsletters.
• Employee Secure Score (ESS): Gamified, industry-first Employee Vulnerability Assessment (EVA) along with annual training and tests identify high-risk employees by analyzing employee program metrics and calculating their “Employee Secure Score”.
• Phishing Email ID Tool: In-email phishing identification tool educates employees on any identified malicious links, attachments, and language in their inbox.
• Phishing Email Simulations: We configure and send out phishing email simulations to you and your employees to train them to identify phishing attempts. These simulations also affect their ESS.
• Written Security Policies: Our document management portal contains a variety of customizable security policies from Bring Your Own Device (BYOD) to Security Incident Response.
• Cyber Security Risk Assessments (CSRA): Based on NIST standards, our Cyber Security Risk Assessments (CSRA) assess your business' administrative, physical, and technical vulnerabilities; identifies the associated risks, and provide recommendations for improvement.
• HIPAA Compliance Program: Meets core annual requirements with a Cyber Security Risk Assessment, HIPAA privacy and security Training, and HIPAA policies and procedures.

Bitwarden Enterprise Password Manager

Password managers are essential for enhancing online security by generating and storing complex, unique passwords for each of your accounts, reducing the risk of password-related breaches. Additionally, they simplify the login process, saving you time and frustration while promoting better password hygiene.

Platform Features and Benefits

• Secure File & Password Sharing: Share your encrypted data quickly and easily

• Password Generator: Password generator that scans the dark web to cross reference to breaches

• Cross-Platform Accessibility: Access critical data in your vault from any location, browser, and device

• Cloud-Based or Self-Host: Deploy fast and efficiently in the cloud, or self-host for teams with additional IT and infrastructure resources

• Security Audit & Compliance: Open source, third-party audited, and compliant with GDPR, Privacy Shield, HIPAA, and CCPA regulations

• Vault Health Reports: Access insightful reports to reveal weak, reused passwords, and other helpful security metrics

• Directory Sync: Use SCIM support or the Directory Connector to streamline user and group provisioning and maintain synchronization with your directory service

• Always-On Support: Customer Success agents are available to support you around the clock

• Detailed Event Logs: Monitor user and group access to sensitive data with audit trails

• Flexible Integrations: Unite your existing systems with Bitwarden using SSO integration, Directory services, and powerful APIs