IT Support & Managed Services Program (MSP)

Downtime due to technology is costly to your business, not to mention the additional expense of technology repair. At Grand Rapids Tech, while we offer break fix IT support solutions we also offer our valued clients our Managed Services Program (MSP) to reduce the costs and stress associated with common IT problems. Our plans provide your business with cost-effective protection from viruses, malware and other catastrophic technology system failures. Our customer's tech problems are often fixed from our remote office before they are even noticed, providing the freedom to grow their businesses without interruption.
Break Fix & Project Based IT Support

We can provide project based services like installing servers, new PCs, upgrading software, installing new wireless access points, installing new firewalls, and much more.

Break fix IT support is a model that some of our clients still prefer. We are happy to only come in and fix things when they need to be fixed, however, this is not always the best way to do things. Using this model, typically we provide onsite services that tend to be more expensive per hour, which makes it more difficult anticipate costs.

Here are some pros and cons to this type of service.

Pros

  • Usually more affordable short term
  • Works well for projects

Cons

  • Typically not monitored for security, failure points, hardware issues, malware, etc
  • Higher potential for file loss
  • Higher potential for malware infections including ransomware, phishing, trojans, and more

Managed Services Plans (MSP)

Managed Services Plans or MSP are the way things are moving forward. This allows us to keep an eye on your network, servers, computers, and mobile devices by continuously monitoring for changes, security risks, malware, backup states, and more. We can also automate processes and make sure they maintain their functionality by insuring backups complete properly, malware is handled properly, software updates complete, and much more.

We offer hybrid or unlimited support packages. Here are some pros and cons regarding this type of support.

Pros

  • Up to unlimited, free, remote support
  • Fully monitored backups, malware detection, hardware health, and more
  • Highly advanced anti virus and software firewall solutions
  • More cost effective long term- Reduces employee down time, reduced need for data recovery, etc

Cons

  • Can be more expensive short term

MSP Pricing

Basic
$20/month
  • Remote Support: Yes
  • Onsite Backup: No
  • Antivirus: Yes
  • Monitoring: Yes
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Advanced
$60/month
  • Remote Support: Unlimited
  • Offsite Backup: Yes
  • Antivirus: Yes
  • Monitoring: Yes
  • Discount: 15%
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Managed Server Backup
$45/month
  • Remote Managed Backup
  • Onsite Backup: Based on installed HDD
  • Offsite Backup: Available
  • Backup Guarantee: Yes
  • Monitoring: Yes
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Basic: Server
$60/month
  • Remote Support: Yes
  • Onsite Backup: Based on installed HDD
  • Antivirus: Yes
  • Monitoring: Yes
  • Discount: 0%
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Advanced: Server
$295/month
  • Remote Support: Unlimited
  • Onsite Backup: Based on installed HDD
  • Offsite Backup: 50GB +
  • Antivirus: Yes
  • Monitoring: Yes
  • Onsite Discount: 15%
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PLANS MAY INCLUDE

Remote Support Remote Support
Most problems can be fixed virtually. We can remote into your computer and networks and fix them, often before you even know there is an issue. If you have a question or need a setting changed, we can remote in and help with that as well.

  • Multiple paths of remote access, through our MSP software and through Teamviewer
  • Network MSP plans offer remote maintenance of networking equipment

On Site Support On Site Support
If we can’t fix it remotely, you will need someone on site. We can usually have a tech on site, anywhere, the same day. Most companies can’t say that. Our technicians are professional and incredibly qualified.

  • Networking installation
  • Fixing bad hardware
  • Cabling installation
  • Printer installation
  • And much more

Device Management Device Management
We have the ability to monitor and manage devices of all types(Android phones, iOS devices, Windows PCs, OSX machines and more)

We can:

  • Send a siren to devices in case of a misplaced or stolen device
  • Remotely reset mobile device passwords
  • Remotely wipe mobile devices
  • Remotely lock mobile devices
  • View last known location of mobile devices
  • Remotely push to uninstall applications on mobile devices
  • Create separate profiles for work and for personal use on mobile devices
  • And much more

Onsite and Offsite Backup and Disaster Recovery Onsite and Offsite Backup and Disaster Recovery
Bad things happen to good people and disasters can strike at any moment. If you’re not prepared, you could lose all of your data. Most businesses that lose all of their data go out of business. Don’t let this happen to you!

  • Acronis Anydata Backup as a Service(BAAS)- Remotely managed backups, alerts for canceled, successful, and unsuccessful backups. Local included for free.
  • Managed automated backups to Amazon’s secure cloud offsite servers

Highly Sophisticated Antivirus Software Highly Sophisticated Antivirus Software

  • Prevents viruses and other types of malware from infecting local files on a PC or a file server
  • We are alerted of malware infected files so they can be dealt with immediately
  • Sandbox malicious applications before they infect system files  in a virtual operating environment
  • Contact us to find out more

Active monitoring and maintenance Active monitoring and maintenance
We monitor your devices to help decipher whether hardware may be towards its end of life, the computer is infected with malware, there is a corrupted file(s), someone is attempting a brute force password intrusion, or many other possibilities. If we find something we proactively fix it, often before you notice.

  • Log In attempts
  • Critical events on the computer
  • Hard drive health
  • Free disk space
  • Processor usage
  • Many more monitoring policies!